Complaince
AUTHORISED FINANCIAL SERVICES PROVIDER
Claassens Makelaars cc is an authorised financial services provider (FSP no. 26350) in terms of Article 8 of the FAIS Act.
| FSP Name: | Claassens Makelaars CC |
|---|---|
| Registration Number: | 2006/034819/23 |
| Contact Person: | Hennie Claassens |
| Telephone Number | 057 352 9991 |
Compliance Officer
| Name | Masthead (Pty) Ltd |
|---|---|
| Telephone Number | 021 686 3588 |
| E-mail Address | info@masthead.co.za |
| Website | www.masthead.co.za |
CONFLICT OF INTEREST
At Claassens Makelaars CC, we are committed to comply with all regulatory requirements governing conflict of interest as per FAIS legislation.
It is important for us to ensure that conflict of interest is managed appropriately to the benefit of our clients and other parties dealing with us.
We have implemented and documented a conflict of interest management policy, which is available here.
COMPLAINTS PROCEDURE
Should you wish to pursue a complaint against a key individual or representative of Claassens Makelaars CC, you should address the complaint in writing to us.
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 324 766.
The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.
TREATING CUSTOMERS FAIRLY
It is important for us to treat our customers in a just and fair manner.
We take the requirements and guidelines set by the Financial Services Council (FSC), seriously.
We have a policy to ensure that we deliver consistent, fair outcomes to our clients.
We take responsibility for our business and personnel.
Through a culture of openness and transparency, we provide quality service to clients.
PRIVACY POLICY
Claassens Makelaars is committed to maintaining the privacy and security of its customers' personal and private information. Our privacy policy outlines our practices and commitment to our customers.
Personal Information
Claassens Makelaars CC is committed to protect the information that is provided by our customers.
Claassens Makelaars CC will not sell or rent any personal identifiable information to third parties.
Sharing of Information
Claassens Makelaars CC may send personal identifiable information about its users to other companies or
third parties should there be a need to share such information in order to provide the product or service the user has requested.
Electronic Communications
The user consents to the website's agreements, notices and disclosures by visiting the website and receiving electronic information or communication by electronic means and this indicates that any legal requirements has been satisfied.
Changing of Information
Claassens Makelaars CC reserves the right to change the Privacy Policy on an ad hoc basis at its sole discretion.
Claassens Makelaars CC is not responsible for the content or privacy practices of non-Claassens Makelaars CC
websites to which it refers.
Contact information
Should you not be satisfied with the information or should any information be found to be untrue or incorrect,
please notify Claassens Makelaars CC in writing.
ACCESS TO INFORMATION (PAIA)
The purpose of PAIA is to promote the right of access to information, to foster a culture of transparency and accountability in South Africa. Furthermore, PAIA is aimed at encouraging an open democracy where individuals from all walks of life are empowered to engage with government and participate in decisions which affect their lives.
A PAIA information manual has been compiled that provides an overview of our business as well as procedures for obtaining information and records from us.
Our PAIA manual is available here.
WEBSITE DISCLAIMER
Claassens Makelaars takes reasonable care to ensure that all information, in so far as this is under its control, provided on this website is true and correct. Claassens Makelaars CC shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website. There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.
Links to other sites
Our website contains links to other sites. Please be aware that Claassens Makelaars CC is not responsible
for the privacy practices of such other sites. We encourage users to be aware when they leave our site and
to read the privacy statements of other websites that collects personally identifiable information.
This privacy statement applies solely to information collected by this website.